DELIVERY & RETURNS
We are pleased to be able to offer delivery of all items ordered online to anywhere in the UK. We aim to dispatch all online orders within 2 working days and we use a standard 2-5 working days delivery service. Please note that for certain fragile or large items we may choose to send your order by an independent courier. In these instances, delivery may take 7-10 days and we will contact you to advise you of this.
Our current UK delivery charge is £5.99.
If your order is required urgently please contact us on firstname.lastname@example.org and we will endeavor to get it to you sooner.
As soon as you have placed an order you will receive a confirmation email informing you that we have received your order. If you do not receive this email please contact email@example.com so that we may investigate and confirm that your order has been placed successfully. If an item that you have ordered is temporarily out of stock we will get in touch with you to advise you of the earliest possible delivery date. If you are not satisfied with the delivery date we offer you, you have the option of cancelling the order and we will refund your card.
For all international orders please contact us on firstname.lastname@example.org for a delivery quotation.
Our stock is currently located between two London locations, in Wandsworth and Twickenham. If you would like to collect your order from either of these locations please contact us on email@example.com.
We deliver using a variety of logistics partners depending on the size of the item and destination. While we do everything we can to adhere to delivery times stated, The Small Home cannot be held responsible for any delays which are beyond our control. Please contact us if you need a different level of service.
If you are not happy with your purchase then you have 14 days to return it for an exchange or refund. You will be responsible for the return shipping costs.
To return your order you must advise us by writing to firstname.lastname@example.org and we will issue you with a returns note for inclusion in your delivery. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.
Please note that the right to cancel and return for a refund does not apply to the following: “personalised goods or goods made to a consumer’s specification” – this includes all bespoke custom orders either placed on the website, by email or over the phone.
We will only accept the return of item/s if sent back in original unused condition.
We aim to apply all refunds & despatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as Christmas & sale periods.